The worlds leading oil cooling specialists for 40 years.

Making A Purchase Making a purchase could not be easier. Just browse our Catalogue and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to GB Pounds or your own currency.

We accept Visa, Amex and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, letter post or over the Internet.
Shipping And Handling UK. Deliveries are subject to a charge of £8.95. Deliveries are by next day courier (24 hour delivery) unless otherwise specified. Deliveries to Northern Ireland cost £22.00 and are on the courier 2 day service. Orders with a nett value of over £500 are sent free of charge.

Outside UK. We will calculate charges and let you know by E-mail, fax, post or telephone as required.
Delivery Schedule We will normally send your order to you in 2 business days . International orders are generally received in under 7 days.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders shipped to the UK or other EU member states, 20% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero . If you are in an EU member state other than the UK and have a valid VAT/TAX number you may tick the Tax Exempt box but please provide your VAT number in or after your address.
Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee 1) Every effort is made to ensure sound material and good workmanship. In the event of any defect being discovered in any parts of the Seller’s manufacture within twelve months of the date of dispatch from the seller’s works (or before12,000 miles/19,200Kilometres of use in the case of automobile components, if the period expires earlier) and such defect being proved to the Seller’s satisfaction to be due to defective material or workmanship, then subject to the conditions hereinafter specified the Seller will repair the defective part or replace it with a new part free of charge.

2) This warranty shall not apply to any defect caused by wear and tear, neglect, misuse or improper storage, failure to follow the seller’s instructions (if any), unauthorized reconditioning or repair.

3) Insofar as is permitted by Statute, the Seller’s liability under this clause shall be in substitution for and exclude any conditions, warranty or statement as to the quality of the goods or their fitness for any purpose whether expressed or implied by Statute or otherwise and save as provided this clause, the Seller shall not be under any liability whether in contract or in tort in respect of defects in goods delivered or for any injury, damage or loss resulting from such defects or from any work done in connection wherewith.

4) In the case of goods which are not of the Seller’s manufacture, the Seller shall use its best endeavour to pass on to the Buyer the benefit of the manufacturers warranty(if any).

Suitability

1) Where suggestions as to suitability for a particular vehicle are made in this catalogue these are for an unmodified vehicle used for the purpose for which it was manufactured.

2] Where our parts are used for vehicles that are modified or used in competition, the entire risk as to the suitability of such parts is with the buyer and not the manufacturer, distributor or retailer.

Reaching Us If you need to reach us, please email us on info@thinkauto.com alternatively you can call on International +44 208 5681172 or fax us on +44 01784 248 455 or write to us at Think Automotive Ltd. Thames House, Ashford Road, Ashford, TW15 1XB.
Privacy Policy 1. Introduction

At Think Automotive Ltd we are committed to ensuring that the data we collect is protected, and they are not misused. We'll try on the following paragraphs to detail in plain words what personal information we collect, how we use it, and the control customers have over their personal information.

In this Privacy Policy, when we refer to "Think Automotive Ltd", "us", "we" or "our", we mean Think Automotive Limited.

2. What are our privacy principles?

We will only ask for or collect the personal information we need to provide and improve the service, products and experiences our customers expect.

2.1 Give you control over the personal information we hold about you to ensure it is accurate and reflects your preferences.

2.2 Will secure and protect the information you share with us.

2.3 Will make sure we communicate how we handle and use personal data we hold in a clear and transparent way to you.

2.4 We never sell personal data and only share the information we hold as outlined in our privacy policy.

3. What is the legal basis for processing personal data?

The Lawful Basis, under which we collect and process data are:

3.1 Legal compliance: if the law requires us, we may need to collect and process data.

3.2 Legitimate interest: there are specific scenarios where we require data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact individuals' rights, freedom or interests

4. What's the scope of this policy?

The Policy details the efforts and our commitment to protecting the privacy of individuals who use our Services.

5. What sort of personal data do we collect?

Sales/Account registration: Email Address, Full Name, Company Name (if applicable), Phone number, Fax and address.

6. How do we use personal data?

We use the personal information customers share with us in the following ways:

6.1 To respond to queries and requests.

6.2 To communicate with customers.

6.3 To provide updates to customers about any changes to Think Automotive Ltd policies and any other matters which we may need to divulge such as Special offers or notification of Special events at Think Automotive Ltd.

7. Sharing of the information We Collect

7.1 Sharing within the Think Automotive Ltd Team

To effectively provide the service Think Automotive Ltd offers its Customers, we need to share personal data that we collect between our various Departments. We have measures in place to make sure that access to personal data is limited to those of our staff who need it. Every single person in our team understands how much we care about data and is committed to protect personal information.

7.2 Third-Party Service Providers

We share information, including personal data, with different providers such as Courier Tracking . Although these third-party services may have access to some of the data provided, we make sure they only use them for the purpose of providing their services to us. We do not allow our third-party service providers to use personal data we share for their marketing purposes or for any other purpose than in connection with the services they provide to us.

7.3 Compliance with Laws and protection of our rights

Sometimes, under relatively limited circumstances we will need to handle personal information in a certain way to be able to comply with our legal obligations. An example being that we are asked to disclose personal data to respond to subpoenas, court orders, legal processes, or to establish or exercise our legal rights or defend against legal claims. Also if we believe that it's necessary, in order to investigate, prevent or take any action in regard of illegal activities, suspected fraud, or potential threats.

8. How Customers can change the way we communicate with them

Customers can always reach us to update or delete the personal data they have shared with us by contacting us at privacy@thinkauto.com. Requests for action will be processed according to Think Automotive Ltd.'s Data Request Process Document.

9. Business transactions

In the event that we sell or buy any business or assets, we may disclose personal data to the seller or buyer of such business or assets. If Think Automotive Limited is acquired by a third party, personal data held by it about its customers will be one of the transferred assets. In these cases, all concerned will be properly notified.

10. Changes to this Privacy Policy

We may update this privacy policy from time to time by posting a new version on our website.

Fair Processing Notice

EU Data Directive - GDPR

The General Data Protection Regulation 2016 replaces the EU Data Protection Directive of 1995 and supersedes the laws of individual Member States that were developed in compliance with the Data Protection Directive 95/46/EC. Its purpose is to protect the "rights and freedoms" of natural persons (i.e. living individuals) and to ensure that personal data is not processed without their knowledge, and, wherever possible, that it is processed with their consent.

Introduction

At Think Automotive Ltd we are committed to ensuring that the data we collect is protected, and not misused. In the context of the EU regulation, one of the GDPR principles is transparency with the users. We'll try on the following paragraphs to detail in plain words what personal information we collect, how we use it, and the control you have over your personal information.

In this Fair Processing Notice/Privacy Policy, when we refer to "Think Automotive Ltd", "us", "we" or "our", we mean Think Automotive Limited.

What have we done to prepare for the GDPR?

Think Automotive Ltd has been preparing for the GDPR in the following ways:

Policies and documentation

" Updated Think Automotive Ltd. Data Protection policy to include more information about the rights extended by the GDPR, as well as more detailed information about how Think Automotive Ltd processes personal data, as required by Articles 13 and 14 of the GDPR.

" Implemented a detailed procedure to deal with data subject access requests, deletion requests, and government access requests.

Your Personal Data

Think Automotive Ltd will be known as the 'Controller' of the personal data you provide to us. Think Automotive Ltd.'s company registration is 00909628 and its registered address is: Thames House, Ashford Road, Ashford, TW15 1XB.

Unless otherwise agreed with you, we will only collect basic personal data about you which does not include any special categories of personal information about you (often known as 'sensitive personal data'. This information does, however include the likes of your name, work/personal address, contact number, email address, bank/credit card details and job title (if applicable).

There are different scenarios and reasons for which a company may request, collect and process personal data. The Lawful Basis, under which we collect and process your data are:

Legal compliance: if the law requires us, we may need to collect and process your data.

Legitimate interest: there are specific scenarios where we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests

Why we need it

We need to know basic personal data in order to provide you with the best possible customer service that you have engaged us to provide, and to assert our right to be recompensed in return for these services. If you do not provide this information then we will not be able to satisfactorily provide this service. We may also need to process your data in order to comply with Government Regulatory requests i.e Court Orders or Financial investigations. We will not collect any personal data from you that we do not need in order to provide and oversee the service we have agreed to provide you with.

What we will do with it

All the personal data we hold about you will be processed by our staff in the United Kingdom and no Third Parties will have access to your personal data unless there is a legal obligation or legitimate interest for us to provide them with this. An example of a Legitimate interest would be when we enter your name, address and telephone number onto our Courier online systems to enable us to despatch your goods to the address you requested despatch to, and to enable the Courier to contact you directly if there was a problem with Delivery.

We may also use your data to occasionally email you notifications of Special Offers or Special Events. All our Customers will be emailed with an opt in or opt out option regarding email marketing.

We take all reasonable steps to ensure that your personal data is processed securely.

How long will we keep it

We will generally keep your personal data for a minimum of 6 years, after which time it will be destroyed if it is no longer required for the lawful purpose(s) for which it was obtained.

If you consent to marketing, any information we use for this purpose will be kept with us until you notify us that you no longer wish to receive this information.

How you can change the way we communicate with you

If you do not wish us to use your data in the ways stipulated above, you change your mind about your data use, or you would like more information about how we protect your data, please do not hesitate to contact us.

You can reach us to update, delete or enquire about, the personal data you have shared with us by contacting us at privacy@thinkauto.com.

For more detailed information on GDPR click on this Link: https://ico.org.uk/

Returns Policy We are happy to accept any item for exchange or refund within 28 days of receipt of goods, provided the item is returned unused, in it’s original packaging and with the manufacturer’s tags still attached. This does not affect your statutory rights.

If packaging is damaged, we reserve the right to charge up to 15% for re-packing.

To return an item: Send toThink Automotive Ltd. Thames House, Ashford Road, Ashford, TW15 1XB.

We recommend that you use a registered postal service to return your item. Think Automotive Ltd will not be held liable for the cost of return or lost parcels..

Please note that for returned goods, we will refund the price of the goods but not the delivery charge (unless the entire order was cancelled within 7 working days from the day after the day of receipt of the goods). For exchanges, the replacement goods will be delivered to you free of charge.